Data practices
Privacy Policy
This policy explains what information definitelynotprod.com collects, why we use it, and the choices available to you.
Information we collect
We may collect information that you provide directly, including:
- name, email address, and mobile telephone number;
- communications, requests, and customer support messages;
- SMS consent records, opt-in source, date, time, and status; and
- other information you choose to submit.
When you use the site, our hosting and service providers may automatically receive basic technical information such as IP address, browser type, device information, and access logs.
How we use information
We may use personal information to:
- provide, operate, and improve our services;
- respond to inquiries and provide support;
- send requested transactional or informational messages;
- send marketing messages when you have provided consent;
- maintain opt-in and opt-out records; and
- protect our services and comply with legal obligations.
SMS and mobile information
We may share mobile information with vendors that help us deliver messages, maintain consent records, prevent fraud, or provide technical support. Those providers may use the information only to perform services for us and must protect it appropriately.
Text STOP to opt out of SMS messages or HELPfor support. Message and data rates may apply, and message frequency varies.
When information is disclosed
We may disclose information:
- to service providers working on our behalf;
- when required by law or valid legal process;
- to protect rights, safety, and service integrity; or
- as part of a business transaction, subject to appropriate confidentiality and legal protections.
SMS opt-in data and consent are excluded from disclosure for third-party marketing purposes.
Data retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, compliance, dispute-resolution, and consent-recordkeeping needs. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is entirely secure.
Your choices
You may opt out of marketing texts at any time by replyingSTOP. You may also contact us to request access, correction, or deletion of personal information. Rights vary by location, and we may need to verify your identity before completing a request.
Children’s privacy
Our services and SMS program are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.
Updates and contact
We may update this policy to reflect changes in our practices or legal requirements. The revised policy becomes effective when posted with a new effective date.
For privacy questions or requests, email definitelynotprod@gmail.com.